Problems that cannot wait
Active outages, unreliable systems, sign-in problems, administrator accounts that are too exposed, and other issues stopping safe, productive work.
Step 02 of 04
Agree on priorities
We agree on the scope, costs and responsibilities before work begins.
A practical starting point, with priorities your team understands and a written scope you can decide on.
What this step is for
After the introductory conversation, we identify what needs attention first and what can wait. We explain the work, costs, dependencies and provider responsibilities so you can make an informed decision before implementation.
What we look at
What we review changes with the business, but these are the areas that shape the work.
Problems that keep coming back
Patterns behind repeated support requests, unreliable computers, mismatched settings, and workarounds that have quietly become permanent.
One dependable standard
Keep work computers updated, protect them from harmful software, look after email and backups, and address unreliable office connections.
Clear ownership and help
Who handles each system, which vendor owns each problem, and how employees get help when something breaks.
How French Broad IT does it
Direct communication, practical priorities, and work that can be explained and maintained.
- 01
Rank the priorities together
We weigh immediate risks, recurring interruptions, and upcoming changes with your team to decide what needs attention first and what can wait.
- 02
Put the scope and costs in writing
We explain the proposed work, pricing, timing, and dependencies, including any decisions or access needed from your team and other providers.
- 03
Agree on ownership before starting
We confirm who approves the work, who handles each responsibility, and how your team will get help before you commit to the next step.
What it means for your business
- Agreed priorities that reflect the needs of the business
- A written scope and price to review before committing
- Named owners and clear support arrangements
- A practical starting point with timing and dependencies understood